Email us at contact@ecmobilestudio.com — we read every message and try to reply within a few business days.
Before writing in, you might find your answer here:
- "Why isn't my Apple Health data showing up?" — Open Settings > Health > Data Access & Devices > Ora and confirm weight read/write access is on, then try syncing again from Ora's Settings screen.
- "I restored my purchase but it's still locked" — Make sure you're signed in with the same Apple ID you originally purchased with, then use "Restore purchases" in Settings.
- "Can I get my data back after deleting the app?" — Only if you made an iCloud backup beforehand (Settings > iCloud backup > Back up now). There is no other way to recover local data once the app is deleted.